Citrix Gateway

Enabling Citrix Secure Access Logging

November 18, 2021

Contributed by:

C S

You can configure the Citrix Secure Access agent to log all errors to text files that are stored on the user device. Users can configure the Citrix Secure Access agent to set the level of logging on the user device to record specific user activities. When users configure logging, the plug-in creates the following two files on the user device:

hooklog<num>.txt, which logs interception messages that the Citrix Secure Access agent generates.
nssslvpn.txt, which lists errors with the plug-in.

Note: The hooklog.txt files are not deleted automatically. Citrix recommends deleting the files periodically.

User logs are located in the following directories in Windows on the user device:

Windows XP (all users): %SystemDrive%:\Documents and Settings\All Users\Application Data\Citrix\AGEE
Windows XP (user-specific): %SystemDrive%:\Documents and Settings\%username%\Local Settings\Application Data\Citrix\AGEE
Windows Vista (all users): %SystemDrive%:\ProgramData\Citrix\AGEE
Windows Vista (user-specific): %SystemDrive%:\Users\%username%\AppData\Local\Citrix\AGEE
Windows 7 (all users): %SystemDrive%:\ProgramData\Citrix\AGEE
Windows 7 (user-specific): %SystemDrive%:\Users\%username%\AppData\Local\Citrix\AGEE
Windows 8 (all users): %SystemDrive%:\ProgramData\Citrix\AGEE
Windows 8 (user-specific): %SystemDrive%:\Users\%username%\AppData\Local\Citrix\AGEE

You can use these log files to troubleshoot the Citrix Secure Access agent. Users can email the log files to Technical Support.

In the Configuration dialog box, users can set the level of logging for the Citrix Secure Access agent. The logging levels are:

Record error messages
Record event messages
Record Citrix Secure Access agent statistics
Record all errors, event messages, and statistics

To enable logging

On the user device, right-click the Citrix Gateway icon in the notification area and then click Configure Citrix Gateway.
Click the Trace tab, select the log level and then click OK.

Note: Users must be logged on with the Citrix Secure Access agent to open the Configuration dialog box.

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Enabling Citrix Secure Access Logging

November 18, 2021

Contributed by:

C S

November 18, 2021

Contributed by:

C S

Enabling Citrix Secure Access Logging

To enable logging

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